Terms of service
Terms of Service
OVERVIEW
Welcome to Fresh Africa! The terms “we”, “us” and “our” refer to Fresh Africa. We operate this website and online store, offering you access to curated products, tools, content, and services (the “Services”). Fresh Africa is powered by Shopify, which helps us bring these Services to you.
These Terms of Service (the “Terms”) govern your use of our website and Services. By visiting or purchasing from Fresh Africa, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not access or use our Services.
SECTION 1 – ACCESS AND ACCOUNTS
By using our Services, you confirm that you are at least the age of majority in your country of residence, or that you have given us consent to allow any minor dependents to use this site under your supervision.
You agree to provide accurate, current, and complete information for all purchases and account registration. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
SECTION 2 – OUR PRODUCTS
We strive to accurately represent our products, but variations in color or appearance may occur due to your device’s screen or settings.
We reserve the right to change product descriptions, availability, or discontinue items at any time without notice. All products are subject to availability.
SECTION 3 – ORDERS
Placing an order means you’re making an offer to purchase. We may accept or decline this offer at our discretion. Orders are only confirmed once payment is processed and you receive an order confirmation from us.
Please review your order before submitting, as cancellations or changes are not always possible after confirmation. Orders are subject to our Refund Policy.
All purchases must be for personal use — not for resale or export.
SECTION 4 – PRICING AND PAYMENTS
All prices are shown in the currency displayed at checkout and may change without notice. Prices exclude shipping, VAT, customs, and any applicable fees unless otherwise stated.
You agree to provide accurate billing and payment information. By submitting payment, you confirm that you are authorized to use the chosen method and agree to pay all charges incurred.
SECTION 5 – SHIPPING AND DELIVERY
Our standard delivery is within 3 working days. Shipping costs are calculated at checkout.
Delivery times are estimates only. We are not responsible for delays caused by shipping carriers or external circumstances once the product leaves our warehouse.
SECTION 6 – INTELLECTUAL PROPERTY
All content on this website — including text, images, logos, and designs — belongs to Fresh Africa or our licensors and is protected by applicable intellectual property laws. You may not reproduce or use any content without written permission.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools “as is” and “as available.” We are not liable for your use of these tools or any third-party content or features offered on our site.
SECTION 8 – THIRD-PARTY LINKS
Our website may contain links to third-party websites or content. We do not control or endorse these third parties and are not responsible for their content or services.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Fresh Africa is hosted on Shopify, which provides us with the e-commerce platform. However, all purchases made on our website are directly between you and Fresh Africa. Shopify is not responsible for any transactions or issues related to our products or services.
SECTION 10 – PRIVACY POLICY
Your privacy is important to us. Our data collection and usage are governed by our Privacy Policy, which also explains how Shopify may collect and process your data.
SECTION 11 – FEEDBACK
By submitting reviews, comments, or feedback, you grant us the right to use, reproduce, and share this content without compensation. You agree your feedback won’t violate any third-party rights or contain offensive or unlawful material.
SECTION 12 – ERRORS AND INACCURACIES
Occasionally, our website may contain inaccuracies or omissions relating to pricing, product details, or availability. We reserve the right to correct such errors and cancel orders where necessary.
SECTION 13 – PROHIBITED USES
You may not use our Services for any unlawful or prohibited activity. This includes but is not limited to: violating intellectual property, harassing others, uploading viruses, or attempting to disrupt the functionality of our site.
SECTION 14 – TERMINATION
We reserve the right to suspend or terminate your access to the Services at our discretion, without notice, if we believe you’ve violated these Terms.
SECTION 15 – DISCLAIMER OF WARRANTIES
Our Services and products are provided “as is” and “as available” without warranties of any kind. We do not guarantee uninterrupted or error-free service, nor do we warrant the accuracy or reliability of content or products.
SECTION 16 – LIMITATION OF LIABILITY
To the maximum extent permitted by law, Fresh Africa shall not be liable for any damages arising from your use of our Services or products, including indirect or consequential damages.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless Fresh Africa and our partners, affiliates, and service providers from any claims or liabilities arising from your breach of these Terms or misuse of the Services.
SECTION 18 – SEVERABILITY
If any provision of these Terms is found unenforceable, that portion will be severed, and the rest will remain in effect.
SECTION 19 – ENTIRE AGREEMENT
These Terms, together with any policies posted on our site, constitute the entire agreement between you and Fresh Africa and supersede any prior agreements.
SECTION 20 – HEADINGS
Headings are included for convenience and do not affect interpretation.
SECTION 21 – CHANGES TO TERMS
We may update these Terms at any time. Changes will take effect once posted on our website. Your continued use of our Services after changes are made signifies acceptance of the revised Terms.
SECTION 22 – CONTACT INFORMATION
If you have any questions about these Terms, please contact us:
Hello@freshafrica.co